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20% OFF ENTIRE CART - CHECKOUT CODE: SPRINGSALE
Texas Western Wearhouse is the ultimate boot shopping destination. Both our physical locations and our online store are dedicated to giving you the best deal possible and making sure you walk away satisfied with your quality of service, price of purchase, and your overall experience as a Texas Western Wearhouse valued customer. Having been in the business for many years, we know the ins and outs of western wear. We are dedicated to sharing with you, firsthand, the knowledge that over 20 years in the industry has afforded us. Wether you’re shopping at one of our store locations or online, you will find the best deals around! Our business is continuing to expand and you can expect to find even more great deals in the future. Thank you for taking the time to explore texaswesternwearhouse.com, where you can find great boots at even greater prices!
Placing Your Order
How do I add a product to my shopping bag?
Once you’ve found a product you want to add to your shopping bag, simply click on the product. This will take you to that product’s page, where you will have the option to select the size you want, and add that product to your cart. Simply click “add to cart,” and your desired product will be added to your personalized shopping cart. You will see a banner confirming that this product was added to your cart, and will be given the option to view or cart, or you may continue shopping.
I’ve added my products to my shopping bag, now what?
Once you are done shopping, and have added your desired products to your shopping bag, you are now ready to begin the checkout process. If you are not already at your shopping cart, you can click the shopping bag icon in the upper right corner. Once you are directed to your shopping bag you will see what products are currently in your shopping bag. You will also see the details of your products (including size and price). At this point, if there are items in your shopping bag that you no longer want to purchase, you may click the X next to that item to delete it from your shopping bag.
At this point, you will also see a coupon code box. If you have a coupon code, you may enter it into this box and click apply. Your cart total should then be updated to reflect the amount of your coupon.
If at this point you are satisfied with your shopping cart, click proceed to checkout.
I’ve clicked proceed to checkout, what is the next step?
Once you’ve approved your shopping bag and opted to proceed to checkout, you will be prompted to enter information such as your shipping address and payment information.
On the checkout page you will either login as a returning customer by entering your designated user ID and password, create a user account, or checkout as a guest. Once you select your checkout method, click continue.
At this point you will be asked to enter your Billing Address. This is the address associated with your payment method (i.e. your credit card). Once you enter your information into these fields, click continue.
Next, enter your shipping address information. This address should reflect where you wish us to send you your item/items and does not have to be the same as your billing address. All orders with any single item valued over $299.00 will ship with a signature required label. Please provide a ship to address that can accommodate for this. Please contact us if you have any questions or concerns with this shipping policy.
At this point you will have the option to input any special order notes. Once this information is input, click continue.
Now you will have your order information presented to you one last time for review. If all of the information (product, size, price etc.) is correct, you may now enter your debit/credit card information. Once you input this information, click place order.
Note, if any of the information from your billing address, shipping address, or payment method is incorrect, a red banner will appear asking you to correct this information. Simply edit the incorrect fields, and once again click place order.
Now that you have input all of your order information, your order is complete! You will receive a message stating that your order has now been completed and will also receive an email with your order details. Please make sure to check your spam for your order detail email. If you don’t find an email from us with your order details, please contact us for that information.
Now that I’ve completed my order, what’s next?
All orders for items that are currently in stock will be processed and shipped either that day or the next business day. If your order is placed before 3PM Central time Monday through Friday, your order will generally be shipped out that day. If you place your order after 3PM Monday through Thursday, your order will be shipped out the next day. Orders placed on weekends, and after 3PM on Friday will be shipped out the next Monday.
We process all domestic orders through UPS regular ground shipping. * Once we create your shipment, you will be emailed your UPS shipment information, such as your tracking number. All domestic shipments above $99 are free for you. International shipments will cost a flat rate of $65.
*Please see “I’ve clicked proceed to checkout, what is the next step?” for shipping information on orders with items valued over $299.00.
If at any point you want us to re-email you your UPS tracking number, feel free to contact us and we will gladly resend you any of your shipment information.
Returns and Exchanges
What is Texas Western Wearhouse’s online return policy?
Our return policy for all online orders is as follows:
Once you receive your boots, you have 15 days to either return or exchange your order. The following conditions must be met in order for us to honor your return:
1) You must send the boots back within 15 days of the time you received your order.
2) Your boots must be in the same condition as they were when you received them. Your boots must not have been worn, or we will not be able to grant you a refund. Any boots that display signs of wear on the outsole, or anywhere else on the boot, should not be sent back for a refund.
3) If the item you wish to return is due to your change of mind, you must pay return shipping fees. This means, that if we ship you the correct boot/boots (the exact boot/boots that you ordered) and you wish to return them, you may pick the delivery service of your choice and pay any associated costs. However, if we send you a boot that is not the exact boot (brand, style, and size) that you ordered, we will cover any return shipping costs. (Note: this applies to domestic orders only). If the boot you received is not the boot you ordered, simply contact us and we will send you a return shipping label, at no cost to you.
All returns and exchanges should be mailed back to the following address:
4200 IH-35 South
San Marcos TX, 78666
If the above information does not fully answer your question/questions, feel free to call us at (512) 667-6440.
I love my boots, but they don’t fit- Can I exchange them for a different size?
Absolutely! Most of the same rules of returns apply to exchanges also. If your boots are not worn and are in the same condition as when we sent them to you, we will gladly accept an exchange- as long as we have your size in that boot. If we do not happen to have the size you desire to exchange for, you may also select any other boot on our website. If the item you wish to exchange for is of greater value than your original purchase, you will be charged the difference. If the item you wish to exchange for is of lesser value, you will be refunded the difference.
Also, if the item you wish to exchange is the exact item you ordered (correct brand, style, and size) you must cover any shipping costs associated with your exchange. However, as with returns, if we shipped you an incorrect item, we will cover all costs associated with the exchange- this includes your return shipping and the cost of shipping your new boot to you.
Now that I have sent back my boots, when will I receive my refund?
You can expect to receive a full refund as soon as your boots arrive back to us. If the boots are in fact in the same condition as when you received them, we will grant you your refund at that point. The amount of your original transaction will be refunded back onto the debit/credit card that you placed your order with.
If you feel your refund is taking too long, as always, feel free to give us a call at (512) 667-6440 and we will get that taken care of immediately!
Customers who wish to contact a Texas Western Wearhouse representative may feel free to call our store at any time during our business hours of operation (which are as follows):
Monday: 10 am – 7 pm
Tuesday: 10 am – 8 pm
Wednesday: 10 am – 8 pm
Thursday: 10 am – 8 pm
Friday: 10 am – 9 pm
Saturday: 10 am – 9 pm
Sunday: 11 am – 6 pm
We may be reached at the following phone number: (512) 667-6440. Note that this is our San Marcos store’s number, which should be contacted for any online shopping inquiries. If you wish to reach our San Antonio store specifically, please call the following phone number: (210) 549-1686.
If you opt to reach us by email, our email is: firstname.lastname@example.org. The time frame of our response varies, however we always get back to customers as soon as possible, and within no more than 3 business days.